CUSTOMER SERVICE

Please feel free to contact us if you have any questions on any of the brands or products we supply at the Bearded Stag, We are committed to classic barber shop style service and will endeavor to respond to any questions within a timely manner. It is very rare that you will have an issue with your order, but if you do, get in touch we’re committed to ensuring you get a great experience with us every time.

BEFORE YOU EMAIL US ABOUT TRACKING.

Once we hand our deliveries over to our couriers you will receive an email update from either Sendle or Australia post depending who has your order. They will provide you with all the updates and tracking information. Sometimes these emails can end up in your emails junk folder, so please check there first before you contact us, For some reason, if you still have no email, get in touch we have copies of all tracking so can provide you with your number if needed.

The best way to get in contact with us and receive the quickest response is via our facebook messenger, click the link button below to start chatting with us on facebook messenger. We try to reply as quickly as possible on there, if you do not get a reply straight away we will be with you ASAP.

Email us: info@thebeardedstag.com

Our customer service number is 0432 907 950 and is operational between 9:00 am to 5:00 pm Mon to Fri alternatively, use the contact form below.

We are located in Brisbane, Queensland, Australia.

WHOLESALE CUSTOMERS

Do we offer our products for wholesale? You bet we do!  We currently offer a range of our Australian and international brands for wholesale to a select number of barbershops, salons, and stores. Head over to this link The Bearded Stag Wholesale Program to get in touch and see if your store qualifies.

FAQ

How long will my item take to arrive, generally all orders placed before Midday will be posted the same business day, our postage guidelines are set by Auspost and our courier network and are as follows,

Standard Delivery and Free Delivery 3 to 6 business Days.

Express service is 1 to 2 Business Days.

New Zealand 3 to 6 Business Days.

Where is my item, all our orders are trackable which our delivery partners will email to you once your order has been picked up. If you didn’t receive an email check your emails junk folder, still nothing after that feel free to get in touch so we can give you your tracking.

My order is different to what I asked for, We take the utmost care at The Bearded Stag to make sure all our orders are correct, however, if you believe the product is different, then, of course, we will rectify with the correct product straight away.

I can’t grow a beard, which one of your products will help me sprout a glorious facial mane, Funnily enough Gents, this is a common question we get asked, unfortunately no such product exists, while yes, it is true our beard oils will create a healthy environment for your hair to grow thicker, stronger and with more man lustre. No product will grow hair where there is none, it all comes down to genetics.